About the Role
The Training & Academic Services Officer is responsible for coordinating and administering the academic services, this role will be the point of contact for students seeking professional guidance and signposting on a range of issues (both academic and personal). They will provide key support and management in evolving internal processes and systems related to the smooth running of the academic team’s work, as well as to the student services and support infrastructure, and they will be experienced in supporting senior teaching and academic staff through the administration of programme and student information. They will also be a primary academic point of contact for our academic partners whilst supporting the Director of Training and their team in the development of organisational procedures and course development.
At least 2 years’ experience of working in an academic services role ideally within a Higher Education institution Educated to degree level, or relevant qualification
Proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems
Demonstrable knowledge and experience of Microsoft Teams and incorporated operating software
Demonstrable rigour in reporting and administrative management
Demonstrable experience in contracting and budget management
Communication skills and experience; understanding of data privacy standards; solid communication skills, both written and verbal; deep understanding of business principles and practices
Attention to detail Organisational skills; planning skills; analytical skills; critical thinking skills
An awareness and experience of pastoral and welfare support or training in an educational setting is also desirable.
KNOWLEDGE & UNDERSTANDING
An awareness of Higher Education learning / arts training environments
An understanding of Higher Education procedures, data processing and reporting
Well-motivated, target-orientated and results driven
Excellent interpersonal skills and willingness to work as part of a small team and on one’s own initiative
Flexibility within a changing environment