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Admissions & Academic Services Officer

The Monkey House, Seven Sisters Road, Greater, London, UK

Job Type

Full-Time, Permanent


£32,000-35,000 pa

About the Role

Fourth Monkey is seeking a dedicated and enthusiastic individual to join our team as a full-time Admissions & Academic Services Officer. This role plays a crucial part in our student journey, focusing on direct and UCAS application processes; liaising with our validating partner, Falmouth University; onboarding students; organising induction; and providing admissions reports to senior management. The Admissions & Academic Services Officer will also work closely with our Participation team to track applications from our FE Progression Partners. This role also provides support to the training team with academic service administration for our CertHE one-year foundation course.

The ideal candidate will have excellent communication, administrative and organisational skills. An interest in performing arts is beneficial.

This role is about supporting student success.


Key Responsibilities
  • Managing the year-round admissions process, ensuring timely and accurate processing of applications

  • Provide guidance and support to prospective students throughout the application process

  • Building and maintaining positive, productive relationships with our partners at Falmouth University and UCAS

  • Coordinate onboarding and induction activities for new students, ensuring a smooth transition into Higher Education arts training

  • Reporting data and recognising trends

Academic Services
  • Collaborate with the training team and academic team to develop and deliver academic services for the CertHE one-year foundation course

  • Provide academic guidance and support to students, helping them navigate course requirements and resources

  • Monitor student progress and identify those in need of additional support, referring them to appropriate resources

  • Handling sensitive data

  • Recording and submitting assessment results

  • Maintain accurate records of student information and admissions data

  • Collaborate with other Fourth Monkey staff to enhance the overall student experience

  • Participate in recruitment events, open days, and other relevant activities

Qualifications & Experience


  • At least 2 years’ experience of working in an academic services role ideally within a Higher Education institution 

  • Educated to degree level, or relevant qualification

  • Proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems 

  • Demonstrable knowledge and experience of Microsoft Teams and incorporated operating software

  • Demonstrable rigour in reporting and administrative management 

  • Demonstrable experience in contracting and budget management 



  • Communication skills and experience; understanding of data privacy standards; solid communication skills, both written and verbal; deep understanding of business principles and practices

  • Attention to detail 

  • Organisational skills; planning skills; analytical skills; critical thinking skills

  • Problem-solving skills

  • Computer skills

  • Multi-tasking abilities

  • Integrity, honesty


  • Awareness and experience of pastoral and welfare support or training in an educational setting is desirable

Download Full Job Description & Application details 

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